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SERVICE TIER REQUIREMENTS

 

SERVICE TIERS

Studio JLR offers two tiers of service, STANDARD and PRO. Through your use of any of these services you agree to the terms and conditions associated with each tier as shown below.

 

STANDARD TIER

Acceptable submissions consist solely of empty, prepared rooms in good condition with proper lighting. Rooms that include any of the following will NOT be accepted and will risk the submission being rejected.

  • Furniture and personal items that would need to be removed

  • Dirty rooms that require cleaning

  • Rooms that need repairs to the walls, floor, ceiling or any other visible elements

  • Rooms that need new paint on the walls, floor, ceiling or any other visible elements

  • Photos with poor and un-usable lighting

  • Photos that fail to show the applicable room scale

 

PRO TIER

Acceptable submissions consist solely of good condition rooms with good lighting. Images with personal items and furniture are acceptable, as they will be removed in a manner consistent with the level of service.

Rooms that include any of the following will NOT be accepted and will risk the submission being rejected.

  • Rooms that need repairs to the walls, floor, ceiling or any other visible elements

  • Rooms that need new paint on the walls, floor, ceiling or any other visible elements

  • Photos with poor and un-usable lighting

  • Photos that fail to show the applicable room scale

If the level of visible personal items are deemed excessive in a manner that obscures or prevents the service from being complete, then it also RISKS REJECTION of the submission.

 

We do not warrant or guarantee that the services (STANDARD and PRO) are entirely accurate, complete, reliable, current or error-free. Studio JLR reserves the right to reject any submission at our discretion.

 

Studio JLR strives for accuracy in pricing for the services offered. However, occasional errors or mistakes may cause inaccurate prices to appear on the site. We have the right to void any purchases that display an inaccurate price.

 

REJECTED SUBMISSIONS

If, for any reason, your submission fails to meet the requirements set forth for each service tier above, it will be at risk of rejection.

 

In the event of a rejection, the cost of submission for each rejected image will be reimbursed. If the service was purchased in a bundle of two or more images, only the rejected images will be returned. Eligible submissions will continue through the service as intended.

 

In the case of a submission rejection, you will be contacted with the following:

  • The refund process for failed images

  • The reason for rejection

  • A recommendation for which tier the submission should be returned to (if applicable)

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